Carbyne APEX provides critically important interactive communication capabiliies to your mission-critical contact center. These capabilities include live video, instant messaging, image sharing, real-time closed-captioning, and more. APEX enables callers, call-takers, and first-responders to share mission-critical information more collaboratively, leading to the right response the first time around.
Advanced Mapping
APEX provides real-time, dynamic caller location. Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.
Call Collaboration
Empower your call managers to be more collaborative with their calls. While using Whisper Mode, a dispatcher can manage a conversation while receiving direct on-call support from their colleagues/directors without the caller hearing it.
Seamlessly join calls originating in neighboring APEX jurisdictions. Transfer a call to a neighboring APEX jurisdiction when your event crosses a jurisdiction boundary.
Unification
APEX seamlessly integrates with any platform. A unified call management platform enables data documentation, event management and streamlines future applications across the board without any communication interruptions in your operation or jurisdiction.
Data Management
Manage your operations knowing not a single source of information will ever be lost. All of the data captured in APEX (audio recordings, video, imagery location history transcript, and more) is stored indefinitely. For more information read about our Events History platform under applications.