Mission critical contact center platform.
Legacy technology doesn’t have flexibility, so we’ve built APEX to be a responsive solution. We’ve created a quick, pain-free integration and a simple, user-friendly one-screen interface to bring contact center into the present and beyond. Read why New Orleans chose APEX.
Unified Ecosystem
Unify the flow of audio, enhanced data, third party applications, IoT devices, and more with Carbyne APEX. Disseminate this information in real-time from callers to contact centers to first responders for better decisions and safer outcomes
Customization
Carbyne APEX offers an array of customization capabilities including live closed-captioning, pre-configured language translation, and more. Activate the customized features that your mission-critical operations demand, and expand your services as your needs grow.
Superior Connectivity
Carbyne APEX is failsafe to keep everyone safe. APEX is resilient to infrastructure failures and most intenet outages due to the robust and secure cloud infrastructure APEX is built on. Unlike legacy on-premises technology, APEX remains online and fully functional even when your center suffers natural disasters and infrastructure issues.
“APEX will replace our call-handling solution. All of the functionality that we have had on top of that existing platform will be integrated into one single solution—enhanced data, connected vehicles, audio transcription in real time.”
— Tyrell Morris , OPCD Executive Director“We’re able to get off those CAMA trunks and be brought directly into the cloud. If we needed to spin up more phone systems in one of the neighboring counties it wouldn’t be hard.”
— Ted Sparks, Executive director of the Logan 911 emergency operations center