Resolve your calls at lightning speed partnered with excellent customer satisfaction. Carbyne Enterprise enables call takers to have a direct, video-led conversation with their callers.
Creating a Live Collaboration
Real-time location, live video, medical history, and more are easily shared, without the use of an app, between your employees/users and your call center team.
70% Reduction in Call Processing Times
When both parties can see the same thing, claims get squared away much faster. Our pilot partners reduced lengthy work processes for claims by 70% when they utilized live view sharing of damaged vehicles, broken in homes, and other scenes.
The Power of Insight Automation
Radically minimize your evidentiary documentation process from 48 hours to 10 minutes. With Carbyne your team can immediately access the relevant information they need for each case and collaborate across teams as needed with it. Beginning with a custom questionnaire, call managers can quickly go through your predetermined questions, collect customer responses, share them internally, and make final decisions on cases. Auto-generated insights and collected documentation mean cross-department collaboration happens without any snags or hiccups.
The Right Data
at the Right Time
When your team has the ability to unify all of the essential claim processing documents into a single platform and distribute information outward, external companies and internal teams can exchange information easily. Additionally, automated notifications can be delivered directly from 911 to relevant agencies at the moment an accident is reported ensuring that the appropriate response is sent.
“Carbyne's platform enables us to optimize our resources by knowing which technicians and how many should we send for every call.”
— Eyal Goren, CEO at Blue“The use of live video, chat, and caller location enables us to respond more efficiently to claims by customers.”
— Rony Lichtenstein Shany, Deputy CEO at Ayalon Insurance“With Carbyne, we can manage the unexpected.”
— Roi Ben Yehud, Chief Business Development Officer at Team 3“Carbyne gives our customers unprecedented access to life-saving capabilities.”
— Nir Brandes, Sales Devlopment Director, Wind