APEX Infrastructure
Open API
Collaboration and sharing can go further.
Carbyne shares additional network location data and information from third-party integration, including i3 ESInet ADR data. The call information is safely collected from an IoT provider in the event of an accident, crime, or another emergency event. Check out the use cases below.
This application data is concisely displayed in the Call Center APEX or Universe interface so it can be actioned quickly. In addition, all the event data is saved in the Carbyne Control Center Events History, for later analysis.
IoT Data
IoT data from security cameras, CCTV, drones, and other devices can provide agents with even more contextual information so first responders can locate and identify a caller or property in the event of a fire, attack, crime, or another emergency.
Video Streaming
Live video can be invaluable to quickly identify and assess an event. Carbyne integrates live video in its solution, from mobile devices or CCTV, in addition to allowing agents to take snapshots during the live video play.
IP and RS232
Carbyne supports both legacy and NG9-1-1 networks to maintain maximum operability for the center of your communication:
- The CAMA (Centralized Automated Message Accounting) network sends call data from automatic location identification (ALI) databases through the serial RS232 standard.
- An IP (Internet Protocol) Network uses the ESInet to relay, route, and share calls, network location data and other data instantaneously and across multiple agencies.
Current Integrations
Rideshare
Rideshare data can provide agents with key information to assist first responders to locate, identify and assist a caller or vehicle in the event of a road accident, crime, or medical emergency. Carbyne surfaces information like rider or driver image and name, vehicle license plate, and emergency contact.
Wind
Carbyne provide’s first responders with key information to locate, identify and assist a caller in the event of a scooter accident or malfunction. Carbyne surfaces information like rider details and emergency contact.
Edgybees
Video and image data from Telemetrics robotic camera systems can provide agents with more context and information to help first responders locate and identify a caller or property in the event of a fire, attack, crime, or another emergency.