Universe provides interactive communications tools for any mission-critical center: live video, instant messaging, images upload, and more.
Dramatically increase your call manager’s situational awareness and decision-making abilities with caller-provided imagery. Work collaboratively and share information between call managers and responders that leads to the right response the first time around.
Advanced Mapping
Universe provides real-time, dynamic caller location. Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.
Instant Collaboration
Empower your call managers to be more collaborative with their calls. Seamlessly start live sharing with other jurisdictions who use Universe to connect and transfer into a call and transfer the call live to each other in case an event crossed jurisdiction borders.
Customized Insights
Customized Insight enables any center to create a pre-determined set of questions that translates to a live visual map that displays calls by category (fire, medical, law enforcement, etc). Build a heat map that showcases density by category so your mission-critical centers can predict, automize, and allocate resources in a more efficient way.
