Universe is a powerful cloud-native solution that connects directly to your call centers at lightning-fast speed to bring the most advanced caller location capabilities: video to 9-1-1 (patented), verified instant chat, conferencing, and more–without an app and within two clicks.
Why Universe
Universe provides real-time, dynamic caller location. Pinpoint your caller (up to 12 ft accuracy) with live movement tracking, floor indicators, altitude, and speed on traffic or satellite view. This means faster dispatching, accurate data gathering, and better overall response.
Changes at Scale
Universe transforms operations at scale in the blink of an eye. 911 centers with over 30,000 calls a day, insurance companies, and large corporations with millions of customers are helped by the flexibility of the universe’s overnight deployment. Call managers are easily trained on-site within hours delivering immediate change by our in-house ex-dispatchers, in the hours which make sense for their shifts.
Meeting your Community’s Expectations
Communities and customers expect mission-critical call centers to have the same, if not better, abilities than their phone apps (like Uber or Doordash) do. Better quality tools mean you can meet and exceed those expectations when you have the tools for higher functioning services, visibility, and collaboration that will provide better outcomes and satisfaction.
Operational Collaboration
Imagine the outcome you can have when everyone has access to the same information at the same time? Universe brings the caller, call taker, and response teams together simultaneously. Share live video and receive accurate location data between all three parties to get better results for everyone.
“What your caller can't tell you, Carbyne can provide."
— Katye Vogt, Director Fayette County 911 Communications“You have to see it to believe it. This is game-changing”
— Joe Gaudett : Director of Emergency Communications Stamford, CT“The time between the reporting of a medical or traumatic emergency, until receiving care, was wasted time. With Carbyne, now responses are given even while medics are on route.”
— Dr. Erick Varela Cortés, Deputy Secretary of the Emergency Medical Attention SystemUniverse has been successful at improving motorist locating as well as incident response times during our Georgia DOT pilot testing. We are excited in moving forward with a full, statewide rollout.
— Robert Baker, Traffic Operations Manager at Georgia Department of Transportation